Frequently Asked Questions
Still have questions? We’re here to help! Our extensive FAQ collection will certainly put your mind at ease. Find below some of the most frequently asked questions and answers and gain clarity on any aspect of your flooring needs!
If you can’t find the answer to your specific question, please contact us either using our online chat, send an email at firstname.lastname@example.org, or call 020 8801 4422. Our friendly team will gladly answer all your questions!
Carpet City General FAQs
Are you open to the public?
Can we buy your products online?
Do you do free delivery?
What is your return policy?
I am an independant fitter, can I set up a Trade Account with you?
Do you have a showroom where I can view, touch and actually feel the different flooring options?
Do you offer take-home samples?
Do you provide a fitting service?
Do you have available space for parking?
Can we get to you through public transport?
Do you have any flooring in stock for immediate collection?
We require a very large quantity of flooring, can you supply it at wholesale prices?
General Flooring FAQs
Which type of flooring is the best choice for which room?
What is a Floating Floor?
Which installation method is best?
Should I use underlay for my flooring?
Should I install my floor before or after my kitchen?
Which floors can you use with underfloor heating?
Should my underfloor heating be switched on or off?
Can my builder fit flooring?
Why should I choose my builder to do my flooring?
Which is better solid wood or engineered?
How do you acclimatise a floor?
Do you give a warranty on everything you sell?
What is Amtico flooring?
What is Karndean flooring?
Best flooring for underfloor heating...
Best flooring for your kitchen...
What is the best flooring for bathroom?
What type of Plywood will I need for sub-floor preparation?
What is LVT Click?
What is the most popular flooring type?
Do you sell all the flooring accessories needed?
How do I know which levelling compound to use?
Can I buy your products online?
We have a huge order of flooring for a project, can you give us wholesale prices?
Carpet City Floor Fitting Services FAQs
Do you offer a Free Measure Service?
Do you offer professional fitting service?
How long can I expect to wait from order to fitting?
Once you have selected your flooring, provided that it’s in stock, we can usually begin your flooring installation within 2-3 days.
Our Fitters Manager will call you once your flooring has arrived and will be able to book your job at a convenient time and date for you.
Are your fitters reliable? I've been let down before by another firm
We vigorously vet all our fitters to ensure they are professional, pleasant, honest, and solidly reliable. We put great emphasis on the appearance of our fitters to make sure our customers feel at ease with them being in their homes or premises.
Our Fitters Manager will always be available throughout the process, from job booking to completion, to help our installers always produce their very best at all times.
Will your fitters repair my sub-floor and make it smooth for new floors?
Our estimator and sales team staff will advise you on the sub-floor preparation needed to get your beautiful floor installed to the highest standard.
We will include all the accessories and labor costs within your estimate. If you are a DIY or Builder we will be able to include all material needed to fix the subfloor, may it be Plywood or Leveling compound.
Does your fitting come with a warranty?
All our fitting work comes with a no quibble one-year guaranty from the date of installation, provided that all terms of the warranty have been kept.
Will your fitters move our furniture?
Our fitters can move all bulky and heavy furniture, however, all personal items (such as clothing, linen, computers, TV, fragile items) will need to be moved by the customer prior to the fitters’ arrival.
Our fitters will be as careful as possible when moving your furniture but please be aware that this is carried out on behalf of the customer and at the customer’s own risk. We cannot be held responsible for anything remaining in the room requiring removal by our fitters.
Will your fitters uplift my old flooring?
Will your fitters clean up after the installation?
Yes, our fitters will not leave the site before all rubbish is removed and the floor has been fully vacuumed, ensuring that your flooring looks perfect, as you would expect.
Will you disopose of my old flooring and take away all rubbish aftr the fitting?
Yes, we are big advocates of recycling and doing our bit to save the planet.
We will dispose of all the old flooring and rubbish back to the warehouse, where it will get sorted between rubble, plastic, cardboard, and metal and get crushed for recycling where possible.
When is it time to replace my carpet?
What are the different type of carpets available?
Can I fit carpet in a bathroom?
Which carpet is best for stairs?
How do I measure my stairs for carpet?
What is the difference between all the different brands of carpet?
Which carpet is best for heavy traffic?
What is the best method to fit carpet?
Why is there shading in my new carpet?
If I don’t like my carpet, can I return it?
Do you offer carpet cleaning service?
I bought my carpet elsewhere can I still buy the accessories from you?
Door Thresholds Bars & Edging Strips FAQs
What type of door bar do I need?
What colour door bars are available?
What length do door bars come in?
Do you have door bars in stock?
Do you supply a luxury range of door bars?
Do you have stick down door bars?
Can I buy your door bars online?
I am a floor fitter, can I buy door bars at Trade Prices?
Laminate Flooring FAQs
What is the best underlay for laminate flooring?
Underlay is a requirement when fitting laminate, but which one to use? Underlays can have various technical characteristics, which may or may not be needed for the different rooms around your house.
The following characteristics have to be considered:
- Whether the subfloor is affected by damp/moisture
- If the subfloor has minor imperfections
- Sound insulation both for the room of installation and any rooms below
- Thermal insulation. This may be required, for example, above-unheated areas like conservatories or garages
Whilst there isn’t really an answer for the best underlay in general, there is an answer for the best underlay depending on your requirements.
What is laminate flooring?
A laminate floor is a floor covering made of pressed wood. The top only looks like wood or stone because it is a photograph covered in a clear “wear layer.” It has a click system, meaning that the boards click into each other and no glue or screws are needed for the installation.
How do I clean laminate flooring?
If I damage my laminate floor can it be repaired?
Although laminate flooring is durable, it cannot be refinished if it does get damaged. However, the best option is to replace the boards where the damage has occurred. For this reason, it is advisable to buy extra pieces as trying to find the exact colour years down the line will be challenging and there is no guarantee that you will get the same product.
Can you lay new laminate flooring over old laminate flooring?
Can laminate flooring be installed over underfloor heating?
Is laminate flooring suitable for bathrooms?
How do I lay laminate flooring?
How long can I expect my laminate flooring to last?
Can my builder or myself lay laminate flooring?
I have a huge order of laminate flooring, can I buy at wholesale prices?
I already bought my laminate flooring, can I still buy the underlay, door bars and beading from you?
LVT Flooring FAQs
What is LVT flooring?
LVT is an abbreviation for Luxury Vinyl Tiles, which is one of the most practical and durable flooring options.
LVT flooring is made out of 6 different compressed layers: Back Layer, Glass Fibre, Middle Layer, Wear Layer and Protective Coat.
Which Brands are best known for LVT?
Do I need expansion gaps for LVT Flooring?
Can I fit LVT in a wet area like a bathroom or shower room?
Do I need a flooring specialist to install LVT Flooring?
I have been recommended a certain type of LVT, can you get it for us?
Can I fit LVT over underfloor heating?
Yes, LVT flooring can be fitted over underfloor heating as long as the correct adhesive and fitting method has been applied.
It is always best to speak with manufacturers’ technical teams for the recommended adhesive.
What is the benefit of Click LVT?
Do you offer wholesale prices on larger orders?
What is the difference between a Dry Back (Glue-down) and Click?
Do I need to have a smooth sub-floor before installing LVT?
Do you stock LVT Flooring for immediate dispatch or collection?
Should I use underlay for my flooring?
Can underlay help reduce noise?
Can I lay my new carpet / flooring over existing underlay?
What should I look out for when selecting my underlay?
Should we use underlay in a commercial environment?
Which underlay is best for underfloor heating?
Can I buy underlay from your website?
I am a floor fitter, can I buy underlay at Trade Prices?
If I place a larger order of underlay, will you provide better pricing?
I have already bought my flooring, can I buy the underlay from you and still get Trade Price?
Wood Flooring FAQs
What is engineered wood flooring made of?
What are the benefits of engineered wood flooring?
Can engineered flooring reduce allergens?
What does lacquered mean?
Are engineered floors suitable for underfloor heating?
Why does wood flooring need acclimatisation and how do you acclimatise a floor?
Do I need to glue the joints on my engineered wood flooring?
Are wood floors scratch-resistant?
What if my wood flooring gets scratched?
Are engineered wood floors durable?
How do I care for engineered wood flooring?
Which is the better option, solid wood or engineered wood?
We have a huge enquiry of wood flooring, can you supply it a wholesale prices?
Do you have matching beading, door bars and pipe covers?
The advice and guidance provided above are for general information only and Carpet City Ltd. bears no responsibility or liability.
If in doubt always contact the manufacturer for product maintenance instructions.